Support Tickets
Support tickets created by a contact via Jira can be seen viewed right from iCRM.
Prerequisites
- Jira Integration must be enabled on Global Settings > Integration. If not, please refer to Jira Integration step or ask your iCRM Administrator to set it.
Contact Tickets
1. Select Contacts from the Object Navbar.
2. Open any record and click the Jira tab. Note, number of issues fetched for open or resolved status are indicated on the tab info.
3. Select "Open" or "Resolved" on the Status drop down. "Open" includes all status except Resolved/Done status.
4. Select a from the Project drop down. The page refreshes.
5. Number of issues fetched are indicated on the tab info.