Accounts Support Tickets
- Evangeline Cruz
Support tickets created by all contacts under an Account via Jira can be viewed right from iCRM.
Prerequisites
Jira Integration must be enabled on Global Settings > Integration. If not, please refer to Jira Integration step or ask your iCRM Administrator to set it.
Account Tickets
1. Select Accounts from the Object Navbar.
2. Open any record and click the Jira tab. Note, number of issues fetched for open or resolved status are indicated on the tab info.
3. Select "Open" or "Resolved" on the Status drop down. "Open" includes all status except Resolved/Done status.
4. Select a from the Project drop down. The page refreshes.
5. All the support tickets sent by all the contacts of this specific account are displayed.
6. Number of issues fetched are indicated on the tab info.