No Matching Registration Found for your Activation User ID

This usually occurs when the user activates using a domain that is not recognised by the iEnterprises activation server.

The user will need to activate with the correct primary email domain or the Administrator will need to request iEnterprises Support to add the email domain as an alternative to their Organization's activation record.

Please ensure that the user checks the activation user id and that it matches the registration request submitted to iEnterprises.  Entries should be checked for uppercase / lowercase characters and extra spaces in the address (and extra space at the end of an entry

As with all activation errors, capturing client logs will help to identify the exact issue, please see Enabling client logs

Follow up actions

If you have checked the activation user id that was entered and captured client logs, please send full details of the error, your Server URL, activation user id, configured ports and the client logs to support