Enabling client logs

Owned by Dorian Port
Last updated: Aug 26, 2014
2 min read

Client logs are required to establish exactly what is happening during the activation process.  If iEnterprises is being asked to investigate activation / synchronization issues then client logs are essential and will be requested when submitting a support ticket.

Sending logs from iOS devices

To send to send log files using iOS devices, the user must have the native email client configured on their device. The Swift MEAP™ client cannot send using third party mail applications.

To enable client logging (iPad):

  1. Open the native device operating system Settings (standard grey gears icon)
  2. Navigate the list of icons on the left and scroll down until you see the Swift MEAP™ Application Icon, tap to select
  3. On the right of the page you should see device version, below this will be a switch for 'Enable Logging'.  Slide to enable (green toggle)

You can now navigate back to the application and re-attempt activation, this should be tried several times.  If activation still fails, when you are returned to the activation screen (where a user enters activation user id) a 'Mail Logs' button is displayed in the top right of the screen.  Tapping will open the native email client.

If testing synchronization / cad / data load issues after successful activation, the logs can be sent by selecting: Options (application icon in top left of main screen) -> Advanced Options -> Logging where the enable logs / mail logs options are displayed.

After capturing logs

Logs should be sent to your company administrator, not directly to iEnterprises. After sending logs, repeat processes 1-3 to disable logging, otherwise logging will continue, which can affect performance and requires space on your device to store.