Resolving activation issues

There are simple steps to resolving most activation issues:

Check your Internet connection – are you able to open a website using the browser on your device?
Check your activation address – the address could be different to your regular email address. Does it match the address given to your by your administrator?
Check the data source login credentials – some logins are case sensitive.

If you get an error message during activation and have validated the above, please contact your administrator to log a support ticket with iEnterprises.

Please carefully check the activation address given to you by your administrator. Double check your login for uppercase/lowercase characters and pay attention to / and \ characters.