Troubleshooting

Some issues that some users have encountered:

Uninstall button is greyed-out

If it is a domain wide install done by your Gsuite admin, only the admin can uninstall it..

If the Admin is the one who installed the app, you may have to reach out to him to turn it off for you. Here is a link for more details > https://support.google.com/a/answer/172931?hl=en

Whitelisting

Your CRM URL might need to be whitelisted.  Please send us the request and we will do it for you.

Error on Purchasing

Technical error occurred, request cannot be completed.

3. When the billing page popup appears right click and select reload.  See screen shot.

4.  Completely fill-up the required fields, enter credit card details and click on the button "Purchase Unlimited".

Blank Screen is Displayed

Occasionally, the connection to your data source can be lost and details do not appear in the sidebar or errors are displayed.  When this occurs, please try the following:

1. Refresh the connector by clicking on the refresh icon at the bottom of the connector window
2. If refreshing does not resolve the issue, logout of the connector by clicking the logout button.  You will then need to log back into your data source using the onscreen instructions to re-establish a link to your data source.

The buttons are at the very bottom of the connector window and can be identified as follows: