This feature enables tracking of all support tickets that were created by a Contact or Contacts within an account.
How to Enable Jira Integration
1. Click Setup from the Toolsbar and select Global Settings.
2. Click Integrations on the left panel.
3. On the Jira Integration tab,
Select the checkbox "Enable Jira Integration"
4. Enter credentials, typically:
Base URL:
Username:
Password:
5. Click Connect.
Status is updated to "Connected as..". Disconnect button displays.
6. Click Save.
Recommended Next Step
The user may now be able to see the support tickets on the Contact record. The Jira Tab is added.
Here is a link to the Contacts form and Accounts form for reference.