New users are automatically added to the Users page once activation has been completed on the client device. During the activation process, a user must enter an activation email address which is matched with the device PIN, and each email address may have 2 PINs associated to it.
Regarding Email Addresses:
- The address should be unique and in the format username@domain.com.
- The domain must match the one registered with iEnterprises or activation will fail.
It is recommended that you stick to a naming process to aid in the management of users. Users can use their company email addresses if the domain matches the one registered with iEnterprises. Alternatively, users may use firstname.lastname@domain.com
A device can only have one user account associated to it. Existing users must be removed from a device before a new user can activate. For more information on removing users, see Removing Users.
Manually Adding BlackBerry Users
You can choose to enter details for a BlackBerry user manually and send notification to the device, rather than relying on a user to enter activation details themselves.
To add a BlackBerry user manually, use the following procedure:
- Select Users in the Navigation Menu.
- Move the cursor over the Users button below the list of users and select New from the pop up menu.
- Enter the details for the new user and click on Submit to add.
- Push the CAD file and Data to the device. For more information, see CAD Management
For a list of fields used and an explanation of them, please see Editing and Updating User Details.