This feature enables tracking of all support tickets that were created by a Contact or Contacts within an account.
How to Enable Jira Integration
1. Click Setup from the Toolsbar and select Global Settings.
Global Settings > Integrations2. Click
onIntegrations on the left panel.
3. On the Jira Integration tab,
Select the checkbox "Enable Jira Integration"
4. Enter credentials, typically:
Base URL:
Username:
Password:
5. Click Connect.
Status is updated to "Connected as..". Disconnect button displays.
6. Click Save.
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The user may now be able to see the support tickets on the Contact record. The Jira Tab is added. Here is a link to the Contacts form and Accounts form for reference. |
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