Ping Status and Device Summary Information
- Trello (Unlicensed)
- Dorian Port
Administrators can send a ping request to a user device to find out if a user device is connected, how long it takes to communicate with the device and to get a summary of information held on the device.
To review the results of ping requests Select Queues, then Ping List, in the Navigation Menu on the left of the page.
The Ping summary page is displayed, showing a list of users who have been sent ping requests.
There is a search icon at the top of the Ping List page, which will allow you to search for a particular user name, device PIN, or change the sort order.
Once successful there will be a details icon on the right side of the page. Clicking on this icon displays a pop up menu of device details.
The following details can be viewed:
- User Name and Device PIN
- The CAN Version that is currently being run on the mobile device.
- User Language and Last polling Time.
The following table provide details of the fields contained within the Ping Status page:
Field | Description |
User name | Displays the email address used on the device that the ping request was sent to. |
Status | The status of the request that was sent to a device. It will display one of the following results:
|
Ping start | The date and time that the ping request was sent from the server. |
Ping end | If a response has been received, the date and time it was received is displayed. If no response has been received the field will be blank. |
Details | Clicking on the details icon will display device details. |
To get a detail on the Usage of a Device, including Number of Records, use the View "Device Usage Reports" in the Administrator Section. This is the default view when opening the iEnterprise Mobile™ Admin Console.