This feature enables tracking of all support tickets that were created by a Contact or Contacts within an account.
How to Enable Jira Integration
1. Click Setup from the Toolsbar.
2. Click on Global Settings > Integrations.
3. On the Jira Integration tab,
Select the checkbox "Enable Jira Integration"
4. Enter credentials, typically:
Base URL:
Username:
Password:
5. Click Connect.
Status is updated to "Connected as..". Disconnect button displays.
6. Click Save.