Client logs are required to establish exactly what is happing during the activation process. If iEnterprises are being asked to investigate activation / syncrhonization issues then client logs are essential and will be requested when submitting a support ticket.
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| To send to send log files using iOS devices, the user must have the native email client configured on their device, we cannot send using third party mail applications. |
To enable client logging (iPad):
- Open the native device operating system Settings (standard grey gears icon)
- Navigate the list of icons on the left and scroll down until you see the Swift MEAP™ Application Icon, tap to select
- On the right of the page you should see device version, below this will be a switch for 'Enable Logging'. Slide to enable (green toggle)
You can now navigate back to the application and re-attempt activation, this should be tried several times. If activation still fails, when you are returned to the activation screen (where a user enters activation user id) a 'Mail Logs' button is displayed in the top right of the screen. Tapping will open the native email client.
If testing synchronization / cad / data load issues after successful activation, the logs can be sent by selecting: Options (application icon in top left of main screen) -> Advanced Options -> Logging where the enable logs / mail logs options are displayed.
| Warning | ||
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| Logs should be sent to your company administrator, not directly to iEnterprises. After sending logs, repeat processes 1-3 to disable logging, otherwise logging will continue, which can affect performance and requires space on your device to store. |