This occurs when a device (device PIN) has already been activated on the Swift MEAP MEAP™ Server with the same PIN and login details that your user is trying to activate with. There is a restriction in that a device can only activate with one set of credentials, so the old user should be removed before reactivating.
To resolve:
- Log into the Swift MEAP™ Admin Console application
- Navigte Navigate to the 'Users' page by selecting Users in the left menu
- Use the search facility to search for either the device PIN or the email address that your user is trying to activate with
- When viewing the results, remove any old account information by selecting the user and select Users->Remove
- When the old account has been removed, ask the user to reactivate
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If there is no record of another user in the console, please send the logs with a full description of the issue / investigation steps performed to support@ienterprises.com |