This occurs when a device (device PIN) has already been activated on the Swift MEAP Server with the same email address that your user is trying to activate with. There is a restriction in that a device can only activate with one set of credentials, so the old user should be removed before reactivating.
To resolve:
- Log into the Swift MEAP™ Admin Console application
- Navigte to the 'Users' page by selecting Users in the left menu
- Use the search facility to search for either the device PIN or the email address that your user is trying to activate with
- When viewing the results, remove any old account information by selecting the user and select Users->Remove
- When the old account has been removed, ask the user to reactivate
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If you have found that no other user information is found, please provide the service logs (for the period in which activation failed). If there is no record of another user in the console, please send the logs with a full description of the issue / investigation performed to support@ienterprises.com |