After restoring a configuration, I sent a new cad to my users device and performed a new load but I cannot see anything on my device. The load complete, but nothing is displayed.
Configuration files are not compatible between server versions. For example, you cannot restore a Version 9 server configuration file to a Version 10 server, it should be restored to a Version 9 server, which should then be upgraded to Version 10 using the Swift MEAP™ Installer |
Typically, this is caused by either missing Menu Labels, Field Labels, record description fields or keywords. Essentially, something is missing from the configuration file, so the client doesn't know how to display data.
In a list of records, the records description fields (Menu Settings) control which fields are displayed, the client cannot display anything if these fields are not present, have no labels etc.
It can be caused by a corrupt configuration or importing an incorrect configuration version.
To recover, check the config version that you are recovering from, was it the same sever version as your current server. In the latest servers, instead of importing a script, use the rollback configuration feature. Check that the full restore procedure is followed and reattempt the restore
To roll back a configuration to an earlier state:
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This should restore the configuration to an earlier working state, you will still need to check that labels are present, keywords are present etc. If any labels are missing, use Cad Management to reconfigure your language and reread labels from your data source. Please also reset and read keywords, if keywords are missing.
Finally, check the menu setting for any object that you are having trouble with, are Record Description Fields configured and are those fields present in the Map Settings for that module?
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