Configuration / data load procedure

If activation was successful, the application will connect to your iEnterprise Mobile™ server and you will receive notification that the application configuration will be updated.

During the configuration download, the application may ask for permission to access Contacts, Calendar and/or Reminders.  This is required to enable the copying of Contact information, Calendar events and Tasks to the native device applications.  This can be controlled in the device operating system by accessing Settings->Privacy. If permission is not granted, we cannot access these native applications and information therefore cannot be shared.

Depending on your server settings, once the configuration file has been received a data load may begin. This sends a request to the iEnterprise Mobile™ server to retrieve all the data for your device and queue it for download. The application cannot be used during a data load or during the server processing time. 

If your administrator has not enabled auto-loading after activation, the application will open, with no data.
 

Depending on the amount of data, the load can take a long time to prepare before any download progress is displayed.


Resolving activation issues

There are simple steps to resolving most activation issues:

  1. Check your Internet connection – are you able to open a website using the browser on your device?
  2. Check your activation address – the address could be different to your regular email address. Does it match the address given to your by your administrator?
  3. Check the data source login credentials – some logins are case sensitive.

If you get an error message during activation, please enable logging to help with debugging.

To enable logging:

  1. Exit the iEnterprise Mobile™ application
  2. Navigate to the device homepage and find the general iPad/iPhone 'Settings' icon (grey gears)
  3. Scroll down the list of applications on the left and tap on the iEnterprise Mobile™ icon
  4. You will see an option to "Enable Logging". Swipe the toggle icon left/right to change the status.
  5. Exit settings and open the iEnterprise Mobile™ application again.
  6. Try two/three attempts to activate. If unsuccessful, when you are returned to the activation screen (where you enter your activation address). There is a "Mail Logs" option in the top right corner of the window.
  7. The native email client will open and you can enter an email address to send the logs to. You should send the logs to your iEnterprise Mobile™ server administrator.

NOTE: Mailing of the logs relies on you using the native email application on the device. After sending logs, go back to settings and DISABLE logging. If this is not done, logging will continue.