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Welcome!


This page lists some of the most common inquiries you might have about the product from installation to actual use in your business activities.


Frequently Asked Questions


Need more help?

If you cannot find the answer to your question here, please email us:

To ask about use and administration

To ask about pricing and purchasing


 Can I add an unknown email sender as a new account?

Currently, the option provided is to add the email's sender to Contacts or Leads.

Add Sender to Contact - the Account must already be in the CRM.  The new contact can be added but the account must need to be selected first.  Account cannot be created directly from LNC.

Add Sender to Leads - the new Account name can be entered on the Account field on the form that is open via the connector.


 What are included in the 2 editions being offered?

 The customer is trying to see which edition will be a good fit with their company's needs. Here is a comparison chart.


 From the Inbox view, can an email be identified that it has been linked to the CRM?

By default checkmark is inside the mail message.

However, this is something that your company can change by modifying the design of the inbox.  iEnterprises can also help with this requirement.

 What will be the impact on our Domino server using the connector. Do we need to install anything on the server side.

There is typically no performance impact on the server. 

There are a few agents that needed to be installed but this something that can be user initiated.  Customer can install the product on their Domino server and then push it out to all the users with a single command.

 What version of Notes are supported by the latest release of LNC.

All versions of Notes since v5 up to and including v9 are supported.

 Do I need a License upgrade to update my Lotus Domino 9.x template??

The installer on the website (Notes-Connector-Installer-2016-08-20) can be used.  No need for a license upgrade. 

The installer should work fine with any version of Notes.

 Do we need to update the connector when Salesforce block TLS 1.0 connections?

Our development team reiterated that TLS1.0 is not used anywhere in LNC. However, it was decided that an investigation will be done to identify potential issues.

We are aware of the July22 date for Salesforce deadline.

 Does the Connector work on mobile/web

The Lotus Notes Connector works on mobile/web but it has less functionality. 

The calendar sync, task sync and contacts sync all work.  So all of your calendar items, tasks and and contacts are synchronized from the CRM and available..  In addition there is the ability to link all emails or select specific emails to send to the CRM.  Although it is not as robust as the desktop solution there is quite a bit of functionality. 

It also works in the Notes Client on a Mac.




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Need more help?

If you cannot find the answer to your question here, please email us:

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