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Administrators should be monitoring the Delivery In Queue failures to see if errors are temporary or reoccurring. Some errors can be prevented by introducing increased validation in the client through JavaScript or ensuring that required data is submitted. This can often be controlled by tweaking the configuration. All errors are reported to users, it is important to stress the importance to users that errors are identified and fixed, if errors are left this can cause a build up of failures that prevents future submissions (which will be queued). If there is a failure, it should be fixed by the user / administrator as soon as possible as it was rejected by the data source (and so the information in the data source could be out of sync with your user's device). Users get immediate feedback of the number of records they have created that require fixing (either by them or by administrators), these are indicated by a red circle icon on the sync log icon which displays the number of failures. |
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