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The Swift MEAP client will not submit a transaction until it receives a success or failure notification from the Swift MEAP server , for the previous transaction sent. The Swift MEAP server will not submit a transaction to your datasource for processing unless other transactions ahead of it have been processed.
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| Any change to a record within the client application, which has been made as a result of selecting the "Edit" icon and and saving, is classed classified as an update. It is an additional request, ; it will not "fix" a transaction that has already failed, it will queue another transaction to be processed. |
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All failures are reported to the user on a device. Administrators can monitor errors within the Swift MEAP console application. Failures are not automatically fixed, they need to be acted upon. It is often best to set up email notification in the server, so that administrators are aware of any errors as they occur.
| Warning |
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| Users should be tasked with monitoring reminded to monitor the sync log icon and reviewing review the sync log on a device, to ensure transactions are correctly syncrhonisedsynchronized. Failure to identify and resolve issues can lead to further issues. |
If issues are not fixed promptly, they can result in further complications as if . For example, if a record is processed at a later date, records could fail due to further time sensitive validation in place on your data source. If, for example, your data source only allows submission of activities within 7 days of them occurring and a user submits an Activity after 6 days, if the submission fails (for any reason) and is not fixed for three or four days, administators administrators could find that although the original reason for failure was resolved, they are no longer able to process any update to the record.
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The network indication icon is a series of green / red vertical bars in the bottom left of the tablet display. The icon is green (indicating web access is available) or red (indicating no network access was is available).
Records waiting to upsync are indicated in an amber circle. The number of records waiting to upsync is displayed in the circle icon. When the client connects to the Swift MEAP server, records in the device queue should be upsynced to the server.
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| Warning |
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| The device queue should only ever be temporary, once occupied temporarily. Once the client connects to the Swift MEAP server, the number of records waiting to upsync should decrease immediately. There should never be a reason why this number is displayed for an extended period of time (if the device is connected to the network and the Swift MEAP server is accessible). |
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| Warning |
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| Pending transactions are never processed, they are not failures but records queued for processing. Records in FAILED or RETRIED status are clear examples of failures that need to be cleared before pending gransactions transactions can be processed. If you open a pending transaction, you will not see a failure message but you will be able to view related record, to identify which record ahead of it in the queue has failed. |
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